Privacy policy

Privacy Policy

  1. Privacy Policy

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, the Terms and the Cookies Policy Please read this Privacy Policy carefully.

Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms.

1.1   In this Privacy Policy, references to “we” or “us” are to Seekedu , Seekedu is a subsidiary company of Epenh Company limited whose registered office is Phnom Penh , Cambodia, who will be the controller of any personal data processed as described in this Privacy Policy.

1.2  If you have any questions about your personal information, please click on “contact us”

2.Use of the Website and Online Courses and Content

This Privacy Policy applies only to your use of the Website and Online Courses and Content 

3.Collection of Information

3.1  Website, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Website or the Online Courses and Content.

3.2  To register or make a purchase on the Website, we ask for your name and email address. As part of your Learner profile you may also provide your location and other information that will help other learners get to know you and help us to tailor the service to suit you. We may also ask you about your gender and educational history or qualifications in order to understand more about you (responding to these questions will always be optional, however). We will also store the results of your assessments relating to Online Courses and Content.  When you make a purchase, our payment service provider, will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

3.3  We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website and Online Courses and Content including, for example, details of how long you have used the Website and the Online Courses and Content for.

3.5  If you elect to verify your identity through our Website, our identity verification partner will receive directly from you, process and store your personal information and identity documentation for this purpose.  Our identity verification partner may store your information for a maximum of 5 days for the sole purpose of resolving user support issues. Upon successful verification of your identity, we will store only the name given on your identification documentation; if you participate in a credit bearing course or Program, we may share the confirmation that we have received from our provider with the relevant course provider or accrediting organization to allow you to receive credit.

3.6  Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

4.Use of Your Information

4.1  By accessing the Website via any means, using the Online Courses and Content, registering or posting notes, assignments or other material, providing comments via the support button, or making a purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us and our partners, course and content providers, or third parties we work with, for any of the following purposes:

(a) to provide, maintain, protect and improve the quality of the Website and the Online Courses and Content we offer, including by conducting anonymised market research, and to protect us and our users;

(b) to provide you with a personalised browsing experience when using the Website;

(c) to fulfil any contractual agreements between you and us;

(d) if you have paid to take part in an Online Course, to send you details of our other products and services which we think may interest you, unless you opt out b. You can control your email preferences on the settings page.

(e) to tailor our advertising on social media to your use of the Website;

(f) to manage your Learner account that you hold with us;

(g) to allow you to use the full range of features on or via our Website;

(h) to send you course-specific email notifications and updates about Online Courses and Content you are enrolled on;

(i) to comply with legal and regulatory requirements;

(j) to contact you occasionally in order to invite you to share your opinions and experiences of Seekedu;

(k) to allow universities and other partner institutions that provide Online Courses or Content to perform academic research ;

(l) if you are taking Online Content and Course for credit, certification and/or another formal recognition of learning (“Accreditation”), to allow the applicable university and/or other partner institution to monitor your progress and award you with the relevant Accreditation as required; 

(m) to collect, moderate and present reviews and ratings of our Online Content and Courses to be published on our Website; and

(n) in order to provide third party goods or services available through our Website, including (but not limited to) confirmation of the Courses you have participated in and/or the award you have achieved as a result (if applicable) for accreditation and to enable you to participate in our refer-a-friend rewards scheme.

 

 4.2  We may use your email address to send you course notices and updates about our Services.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone with information, news, and offers on the relevant Online Course and Content. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations, and you will always have the opportunity to opt-out.

5. Storage of Information

5.1  All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

5.2  In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. Specifically, servers used by our Website are located in Ireland and our third-party service providers operate around the world. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

 

6.Legal Basis for Processing Your Information

6.1  Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

6.2  However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

 6.3  If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

6.4  Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

7.Disclosure of Your Information

We may disclose your personal information to third parties when permitted by law including:

(a) with your consent;

(b) to our suppliers in order for them to help us provide our services to you, this includes:

universities and other partner institutions that provide Online Courses or Content;

  • our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you); or provider of file storage and management services if you email us directly;
  • our payment services provider (as discussed at paragraph 3.2 above) when you make a purchase to process your payment;
  • our identity verification partner (as discussed at paragraph 3.5 above) to verify your identity where you choose to select this option;where you have agreed, to our refer-a-friend scheme provider, solely to enable your participation in the refer-a-friend scheme;
  • our customer service software if you contact our support team; and
  • our third-party review and ratings partner, who assists us with collecting and moderating your review and rating of our Online Content and Courses; and providers of assessments and marking services when you sign-up for an assessment or  submit a piece of work for marking.

These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself within the relevant circumstances set out above.

(c) if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy;

(d) if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and

(e) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.